Return Policy

At İnnovator Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi (“Company”), we strive to ensure the highest level of customer satisfaction.
To address any issues you may encounter with our products or services, we provide the following return conditions.
You can initiate your return requests under the rules outlined below.

1. Return Conditions

1.1. Timeframe for Product Returns:
You can return the products you have purchased within 14 days from the date of receipt.
To initiate the return process, the products must be unused, undamaged, and in their original packaging.

1.2. Non-Returnable Products:

Opened cosmetics and personal care products, hygiene products, and similar items,
DVDs, CDs, and other reproducible media content,
Food items or perishable goods,
Used, damaged, or opened products are not eligible for return.
1.3. Special or Personalized Products:
Products produced or customized based on personal preferences cannot be returned.

2. Return Process

2.1. Initiating a Return:

Contact us via our email address info@digicreart.com or customer service phone number to initiate the return process.
When creating your return request, please provide your order number and invoice details.
2.2. Sending Returned Products:

Send the product you wish to return along with its original packaging and any accessories to our return address.
The return address will be provided after your request is processed.
Include a copy of the invoice and the return request form in the package.
Agreed Shipping Company: UPS
Agreement Number:
2.3. Shipping Fee:

For cases such as incorrect or damaged product delivery, the return shipping fee will be covered by our Company.
For all other returns, the shipping fee will be borne by the customer.
3. Return Acceptance and Processing

3.1. Return Inspection:

Returned products will be inspected within 5 business days after they are received by us.
If the product meets the return conditions, the return process will be initiated.
3.2. Unaccepted Returns:

Used, damaged, opened, or incomplete products will not be accepted and will be sent back to the customer.
4. Refund Process

4.1. Refund Timeline:

Once your return request is approved, your refund will be processed within 7 business days.
4.2. Refund Method:

Refunds will be issued using the same method you used for payment (credit card, bank transfer, etc.).
For payments made via credit card, the time it takes for the refund to appear in your account depends on your bank’s processing times.
4.3. Discount and Promotional Products:

If the returned product was purchased under a discount or promotion, the refund amount will be calculated considering the applied discounts.
5. Product Exchange

5.1. Exchange Request:

If there is no issue with the product but you wish to exchange it for another product, you can follow the return process and place a new order for the desired product.
5.2. Stock Availability:

The exchange process may be affected by the stock availability of the new product.
If the product is out of stock, a refund will be processed instead of an exchange.
6. Contact Information

If you have any questions or need more information about the return process, please contact us using the following information:

Email Address: info@digicreart.com
Phone: +90 532 430 14 82