Preliminary Information Form
This form applies to purchases made on our e-commerce site at https://www.digicreart.com and aims to inform you about distance sales.
Please carefully read the form before placing your order.
Seller Information
Company Name: İnnovator Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi
Address: Çengelköy Mah. İmamı Azam Cami Sok. No:2/8 Üsküdar | İstanbul
Phone Number: +90 532 430 14 82
Email Address: info@digicreart.com
KEP Address: innovatorbilisim@hs01.kep.tr
Tax Office: Üsküdar
Tax Number: 4781180451
MERSIS Number: 0478118045100001
Product and Service Information
The main features of the products or services you intend to purchase are detailed on the product page.
For additional information about the product or service, you can contact us via our communication channels.
Product Price and Payment Terms
Sales Price: The current sales price of the products, including VAT, is stated on the product page.
Payment Methods: You can make payments using credit cards, debit cards, or bank transfers.
Campaigns and Discounts: Periodic discounts or campaigns offered on our site are valid during the order process and are subject to promotional conditions.
Delivery Terms
Delivery Time: Orders will be shipped within 5 business days following full payment.
Delivery Fee: The shipping cost is specified on the payment page and is borne by the customer. Free shipping may be available as part of certain campaigns.
Delivery Issues: If there is a delay in delivery, our customer support team will inform you. If you have any questions regarding your order, you can contact us using the above communication channels.
Right of Withdrawal
14-Day Right of Withdrawal: Consumers may exercise their right of withdrawal within 14 days from the date of receiving the product without providing any reason and without incurring penalties. The product must be unused, undamaged, and in its original packaging to exercise the right of withdrawal.
Conditions Where the Right of Withdrawal Cannot Be Exercised:
Products specially produced or customized for the customer.
Perishable goods or goods with a risk of expiring quickly.
Products with opened packaging, which cannot be returned for hygiene reasons (e.g., personal care products, underwear).
Products with opened packaging, used, or lost their resale value.
Exercising the Right of Withdrawal
Customers wishing to exercise their right of withdrawal should follow the processes specified in the Return Policy section on https://www.digicreart.com. Return requests are processed by notifying info@digicreart.com or other communication channels. Return shipping costs are borne by the customer. However, in cases of faulty or damaged products, the return shipping cost will be covered by us.
Agreed shipping information:
Shipping Company: UPS
Agreement Number:
Return and Cancellation Terms
Return Process: For customers exercising their right of withdrawal, refunds will be processed using the same payment method within 7 business days after the return is approved.
Cancellation Terms: Orders that have not yet been shipped can be canceled. Once the cancellation is approved, your payment will be refunded via the same payment method.
Warranty and Service Terms
The warranty period for the sold products is stated on the product page. If you experience issues with products under warranty, please contact the authorized service centers with your invoice and warranty certificate. For more information, you can contact our customer service.
Complaints and Contact
You can send your complaints or suggestions to info@digicreart.com via email or to our customer service line at +90 532 430 14 82. All complaints will be reviewed promptly, and a response will be provided within a maximum of 7 business days.